Privacy Policy

Last updated: 31 October 2026

At Simone Walsh Jewellery, we take your privacy seriously. We’re a small, independent Australian jewellery business, and we believe you should understand what personal information we collect, why we collect it and how it’s used.

We aim to treat your personal information with care and respect. We won’t add you to our marketing mailing list without your consent, and we make it easy to unsubscribe. We use secure payment services to process orders and work with trusted service providers to help us run our business.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, shop with us, subscribe to our mailing list or contact us.

Our online store is powered by Shopify, which provides the technology and services we use to operate it. We also use other service providers for activities such as email marketing, analytics, advertising, shipping and customer support.

This policy applies to our website, simonewalsh.com, and its associated services (collectively, the “Services”).

Please read this policy to understand how your information is handled and the choices available to you.

1. Personal Information We Collect

Personal information is information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website and services, we may collect or process the following information.

Contact and order information

When you place an order, create a customer account or contact us, we may collect:

• Your name.
• Email address and telephone number.
• Billing and delivery addresses.
• Details of products you’ve ordered, returned or exchanged.
• Order history and transaction information.
• Information you provide when contacting us or requesting assistance.

Payment information

Payments are processed securely through Shopify and our payment service providers.

We do not receive or store your full payment card details. We may have access to limited transaction information, such as the payment method used, payment status and information needed to administer orders or refunds.

Customer account information

If you use a customer account, Shopify manages the account and authentication process.

Account information may include your contact details, order history, preferences and account settings.

Our current customer accounts use Shopify’s passwordless authentication system. We do not collect or have access to customer account passwords.

Website and device information

When you visit our website, certain information may be collected automatically, including:

• Your IP address.
• Browser and device information.
• Approximate location derived from technical information.
• Pages and products you view.
• Items added to your shopping cart.
• How you navigate and interact with our website.
• Websites or search engines that referred you to us.
• Information collected through cookies, pixels and similar technologies.

This information helps us operate our website, understand how customers use it, improve the shopping experience, assess marketing performance and maintain security.

Marketing information

If you subscribe to our mailing list, we collect your email address and may collect information about your preferences and interactions with our marketing communications.

We may also use information about website visits, product views and purchases to help us understand customer interests and deliver relevant marketing, subject to applicable privacy requirements and your preferences.

Customer communications

When you contact us through our website, customer service chat or other communication channels, we may collect and retain the information you provide.

This may include correspondence about orders, products, returns, repairs or other enquiries.

2. How We Collect Personal Information

We may collect personal information:

• Directly from you, when you place an order, create an account, subscribe to our mailing list, complete a form or contact us.
• Automatically, when you visit or interact with our website, including through cookies and similar technologies.
• Through service providers, including Shopify and other services that help us operate our store.
• From advertising and marketing partners, where information is made available through their services and permitted by applicable law.

3. How We Use Your Personal Information

We use personal information for legitimate business purposes, including the following.

Processing and fulfilling orders

We use your information to:

• Process payments and orders.
• Arrange shipping and delivery.
• Send order confirmations and shipping notifications.
• Manage returns, exchanges, repairs and refunds.
• Maintain order records.
• Provide customer support.

Operating and improving our website

We use information to operate our online store, understand how visitors use it, improve website functionality and help customers find relevant products.

This may include personalising aspects of the shopping experience, such as product recommendations.

Email marketing

We use Klaviyo to manage our email marketing.

If you subscribe to our mailing list, we may send you information about new jewellery designs, collections, special offers, articles and other business news.

We may use information about your interactions with our website, previous purchases and marketing emails to make these communications more relevant.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing does not prevent us from sending necessary communications about your orders or customer account.

We do not use SMS or postal mail for promotional marketing.

Advertising and analytics

We use website analytics and advertising technologies to understand how our website performs, measure the effectiveness of advertising and promote our products.

These technologies may include cookies, pixels and similar tracking tools provided by advertising and analytics services.

Depending on your privacy choices and applicable law, information about your interactions with our website may be used to display relevant advertisements on other websites or platforms.

Security and fraud prevention

We may use personal information to:

• Protect our website and customers.
• Detect or investigate potentially fraudulent transactions.
• Prevent misuse of our services.
• Maintain secure payment and shopping processes.
• Comply with applicable legal requirements.

Legal and administrative purposes

We may use or retain information where necessary to comply with legal obligations, maintain business records, resolve disputes, enforce our policies or respond to lawful requests.

4. AI-Assisted Customer Service

We may use AI-powered customer service tools provided by Shopify to help customers with product information, shopping recommendations, order enquiries and store policies.

When you interact with an AI assistant on our website, the information you provide may be processed by Shopify and its service providers to generate responses and provide customer support.

Depending on the features available and the nature of your enquiry, the assistant may use relevant store information or authorised order details to help answer your questions.

AI-generated responses may not always be accurate or complete. If you need assistance from a person, you can request that your enquiry be passed to our team.

Please avoid sharing unnecessary sensitive personal information in customer service conversations.

For more information about Shopify’s handling of personal information, see its privacy information linked below.

5. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, understand website activity and support advertising and analytics.

Some technologies are necessary for the website to function, while others may be used for analytics, personalisation or marketing.

Where required, we provide a cookie consent banner through Shopify’s customer privacy tools.

You can manage applicable cookie preferences through the privacy controls available on our website. You may also be able to manage or block cookies through your browser settings, although doing so could affect some website functionality.

Our use of cookies and tracking technologies may vary depending on your location, privacy choices and applicable laws.

6. Sharing Personal Information

We share personal information with third parties where reasonably necessary to operate our business, provide services or meet legal obligations.

These may include:

• Shopify, which provides our ecommerce platform, customer accounts, checkout, customer service tools and other store functionality.
• Payment service providers, which securely process payments and refunds.
• Australia Post and delivery providers, which need delivery information to fulfil orders.
• Klaviyo, which provides our email marketing services.
• Analytics and advertising providers, which help us understand website activity and manage advertising.
• Other technology and service providers, which support website operations, data storage, customer service and business administration.

We may also disclose information:

• When you request or authorise us to do so.
• To comply with applicable laws, legal proceedings or lawful government requests.
• To investigate fraud or protect our legal rights.
• In connection with a sale or transfer of our business, where permitted by law.

Third-party service providers may process information in accordance with their own privacy policies and applicable contractual obligations.

We do not sell customer contact lists to third parties for their independent marketing purposes.

However, certain advertising and personalisation activities may be classified as the sale or sharing of personal information under some privacy laws. Relevant privacy choices and opt-out rights are explained below.

7. Shopify and Network-Wide Services

Our online store is powered by Shopify.

Shopify collects and processes personal information when customers access and use our store, including information necessary to operate ecommerce services, process transactions and provide customer accounts.

Information submitted through our store may be shared with Shopify and relevant service providers, including organisations located outside Australia.

Shopify Network Intelligence

We use Shopify features supported by Shopify Network Intelligence.

These features may involve Shopify processing information about interactions with our store alongside information from other Shopify merchants and Shopify services.

Shopify uses this information to provide and improve enhanced services, which may include personalisation, advertising, security, checkout optimisation and other ecommerce features.

For certain uses of personal information associated with these enhanced services, Shopify is responsible for the processing and for responding to relevant privacy rights requests.

You can learn more about Shopify’s data practices, privacy rights and available choices through:

Shopify Consumer Privacy Policy: https://www.shopify.com/au/legal/privacy

Shopify Privacy Portal: https://privacy.shopify.com/

Your rights and choices may vary depending on where you live and the applicable privacy laws.

8. Personalised Advertising and Privacy Choices

We may use information about your interactions with our website to support personalised advertising, including advertising delivered through third-party platforms.

Depending on your location, you may have rights to opt out of certain uses or sharing of personal information for targeted advertising.

Shopify provides privacy controls and information about rights relating to its own data processing through its privacy services.

You can also manage advertising preferences through the relevant advertising platforms and, where available, through our website’s privacy controls.

Where required by applicable law, Shopify may recognise Global Privacy Control signals as requests to opt out of certain data uses.

Other browser-based “Do Not Track” signals may not be recognised.

You can also unsubscribe from our marketing emails at any time using the link included in each email.

9. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

These websites have their own privacy policies and practices, which we do not control.

We recommend reviewing the privacy information provided by third-party services before sharing personal information with them.

10. Children’s Privacy

Our website and services are not specifically intended for children.

We do not knowingly collect personal information from children in circumstances where doing so would be prohibited by applicable law.

If you are a parent or guardian and believe a child has provided us with personal information that should be removed, please contact us using the details below.

11. Security and Storage

We take reasonable steps to protect personal information and use established service providers to support secure ecommerce transactions and data handling.

Payments are processed through secure payment services, and we do not receive or store full payment card details.

However, no method of electronic transmission or data storage can be guaranteed to be completely secure.

We recommend that you avoid sending sensitive financial or other confidential information through ordinary customer service messages or unsecured communication channels.

How long we retain information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected.

This may include:

• Processing and administering orders.
• Maintaining customer accounts.
• Providing customer support.
• Managing marketing subscriptions and preferences.
• Meeting accounting, taxation and other legal obligations.
• Resolving disputes and maintaining appropriate business records.

Retention periods may vary depending on the type of information, the services involved and applicable legal requirements.

If you request deletion of your information, we will consider your request in accordance with applicable laws and any obligations requiring us to retain particular records.

12. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights concerning your personal information.

These may include:

• Access: Requesting access to personal information held about you.
• Correction: Asking for inaccurate personal information to be corrected.
• Deletion: Requesting deletion of personal information in circumstances where this right applies.
• Data portability: Requesting a copy of your information or its transfer to another provider, where applicable.
• Objection or restriction: Objecting to or requesting restrictions on certain processing activities, where applicable.
• Withdrawal of consent: Withdrawing consent for activities that rely on consent, such as marketing communications.
• Advertising opt-outs: Opting out of certain forms of targeted advertising or data sharing where relevant laws provide this right.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before responding to certain privacy requests.

You can contact us through our website to make a request concerning information held or used by Simone Walsh Jewellery.

For information processed by Shopify for its own purposes, including certain enhanced services, you may also be able to exercise your rights directly through Shopify’s privacy services.

We will respond to applicable requests in accordance with relevant legal requirements.

We will not discriminate against customers for exercising their privacy rights.

13. International Data Transfers

We operate in Australia, but some of our service providers, including Shopify and other technology providers, operate internationally.

As a result, personal information may be stored, transferred or processed in countries outside Australia, including countries where privacy laws differ from those in your home country.

Where applicable, international transfers are subject to relevant legal requirements and safeguards.

For transfers of personal information from the European Economic Area or United Kingdom, applicable safeguards may include recognised contractual arrangements, such as the European Commission’s Standard Contractual Clauses or equivalent UK arrangements, where required.

14. Privacy Complaints

If you have concerns about how we collect, use or handle your personal information, please contact us using our website contact form.

We will review your concerns and respond as appropriate.

Depending on your location and the laws that apply, you may also have the right to lodge a complaint with a relevant privacy or data protection authority.

For information about Shopify’s handling of personal information, you can also consult Shopify’s privacy information and privacy portal.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology or legal obligations.

When we make changes, we will publish the revised policy on our website and update the date shown at the top.

Where required by applicable law, we will provide additional notice of significant changes.

16. Contact Us

If you have questions about this Privacy Policy, would like to make a privacy request or wish to raise a concern, please contact us through our website:

Contact form: https://simonewalsh.com/pages/contact

You can also write to us at:

Simone Walsh Jewellery
PO Box 1981
Victor Harbor SA 5211
Australia

For applicable data protection laws, Simone Walsh Jewellery is responsible for personal information collected and processed for our own business purposes. Shopify may be independently responsible for certain processing activities described in this policy.