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Ordering, payment and security

Ordering, payment and security in our Australian online jewellery shop.

You're in the right place to learn about how to place an order, make payment and how secure your details will be in our online jewellery shop.

Our checkout is safe, easy and very secure. Your payment will be processed securely and Simone Walsh Jewellery will never be in possession of your card details. You can make your payment using a debit or credit card, or with a Paypal account if you have one.

You can also read our full Terms of Service.

Read on to learn more about ordering, payment and security. Click on the links below to show or hide the details:

Your security & privacy

Security:

Our checkout is safe, easy and very secure. It's powered by Shopify, a highly trusted ecommerce provider which complies with the highest level of PCI (Payment Card Industry) standards: ie. very secure indeed.

That means your online payment will be processed securely and your details will be kept safe. In particular Simone Walsh Jewellery will never see or be in possession of your credit or debit card details.

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Privacy:

We take your privacy seriously. Unless you opt in to our mailing list we won't contact you other than in relation to your order. If you do join our mailing list you can opt out at any time. Learn more about our privacy policies.

How to place an order

On the shopping cart page check your order and fill in the gift and special instruction details if needed. You can also get an estimate of the shipping costs for your location before proceeding (shipping is free in Australia).

When you click to continue checkout you'll be taken to a secure Shopify checkout page. You'll be able to select your payment method and enter a discount code if you have one, along with entering your delivery address (which will finalise your shipping costs).

Before making payment you'll be be given the total cost of your order. You can choose not to proceed with your order at any point prior to completing your payment.

Generally your order will be sent within 1-2 business days once payment is received. Learn more about shipping.

Paying for your order

When checking out you can choose to make payment securely using your credit card, a Paypal account or Afterpay if you're in Australia. We also accept Apple Pay, Google Pay and Shopify Pay.

Accepted credit cards are Visa, Mastercard and American Express.

You can choose not to proceed with your order at any point up until you finalise payment.

Afterpay payments

Yes, we're an Afterpay online store! Afterpay is a way to order products without needing to pay the whole amount upfront. You place your order and we ship your order out as normal. You will then pay off your order in fortnightly instalments over 6 or 8 weeks. As with a credit card or Paypal transaction we have no direct involvement in the payment arrangement you make with Afterpay.

Is there an additional cost?

Nope! There is no interest charged by Afterpay or added fees to use this service. The only time you would pay a fee to Afterpay is if you miss a payment. Please see Afterpay Terms for further information.

Who can use Afterpay?

Afterpay is only available to Australian customers over 18 years of age who have an Australian debit or credit card.

If I paid using Afterpay can I make a return?

Yes. Just follow our usual returns and exchanges procedures to receive a refund. Afterpay will look after this for us and the refund will go back to the card you have registered with them.

I want to pay my order off sooner, can I do this?

Yes, but you will need to contact Afterpay directly to arrange this.

Bank deposit payments

Sorry, we are not currently accepting direct bank deposit payments via the online shop. If you would like to make a payment in this way please contact us to make the arrangements.

Paypal eCheque payments

In the unusual situation that you opt to pay using a Paypal account which has insufficient funds and which isn't linked to a credit card, then an eCheque will be generated.

These can take several days to clear from Paypal and we will be unable to begin processing your order until the funds have cleared.

Payment by cheque, money order or wire transfer

We don't accept payments by cheque, money order or wire transfer.

Sending a gift to a gift recipient

If your order is a gift we are more than happy to send it directly to your gift recipient. Please check the button on the shopping cart page to tell us if this is the case.

Each piece of jewellery will be packaged in a lovely cotton filled gift box including care instructions and an invoice/receipt is never included with our deliveries.

You can opt to include a gift card or just a note. If no note is included your recipient may not know who the order is from.

Read more about sending gifts on our shipping page.

GST, import duties & other taxes

GST is included in the price of all purchases from our Australian online jewellery store.

If you are outside of Australia you can shop in our USA online jewelry store where GST and other sales taxes are not applied.

You may be subject to local customs and import duties if your order is being sent outside of Australia. This is the responsibility of the customer to determine as each country is different, but in our experience this rarely occurs.

Visit the shipping page to learn more about this issue.

Terms of sale

Returns & exchanges:

Your happiness is guaranteed: if your purchase is unsuitable for any reason, you can return it for a refund within 30 days of delivery. Learn more about our money back happiness guarantee.

Otherwise if your purchase is faulty, was damaged during delivery or if we made an error, you can also organise a general return or exchange.

Pricing:

Pricing of items for sale and shipping costs may change at any time without notice.

Fraud detection:

Occasionally orders are identified by our shopping cart as potentially fraudulent. If this is the case we are required to contact you to verify the last four digits of the credit card used and to obtain photo ID which matches the name on the credit card. If you are not willing or able to assist us we will need to cancel your order and refund the payment.

On some occasions we may simply cancel and refund highly suspicious orders without further research.

Refusal of sale:

While it's extremely unlikely to occur, Simone Walsh Jewellery reserves the right to refuse an order for any reason. Should this happen any payment made will of course be refunded as quickly as possible.

Full terms of service:

Read our full Terms of Service.

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