Want to know all about shipping of your Simone Walsh Jewellery order? You're in just the right place.
Each piece of jewellery comes individually packaged in a lovely gift box. We never include printed receipts or invoices, so you can safely order gifts to be sent directly to a gift recipient.
- Shipping costs
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Within Australia:
Standard shipping is free in Australia for all orders $30 or over - yay! Express Post is free for orders of $150 or over. You can also choose to upgrade to Express Post for lower value orders, plus you can opt to add a small carbon offset contribution which will be donated to Carbon Neutral in Australia.
You'll be given the total cost of your order including any shipping costs after you enter your address and before you make payment.
Internationally:
We will deliver your order internationally from Australia. If your delivery address is in the USA you may be best off shopping from our US jewelry store as shipping will be faster and it's free for most orders.
Shipping costs for international orders from Australia vary depending upon your location, but start from AU$23.90 for parcels ($11.90 for New Zealand). All international parcel deliveries come with tracking. For small non-jewellery items which are ordered on their own, such as polishing cloths, ring sizing kits or earring backs, shipping starts from AU$5.00, also depending on your location. These small items do not come with tracking.
Final shipping costs are determined by your order and specific location. Get an estimate of shipping costs in our shopping cart before starting checkout. You'll be given the final cost for your order including delivery and any discounts before you complete checkout and make payment.
- Turnaround time
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We always get orders out as quickly as we can: often they are sent the same business day. However, our turnaround time for standard orders is up to 1-2 business days in addition to delivery time, including orders which are being sent by Express Post. You should factor in this turnaround time when you place your order.
Made to order items may take longer (eg. rings). If an item you are purchasing may be made to order there will be information about this clearly stated in the product listing details, along with an estimate of how much additional time you should allow. We will still aim to get these orders out as fast as we can.
If there is a delay for any reason we will contact you.
Note that at Christmas we turn orders around more quickly: most often within 1 business day. As we get close to the big day and shipping times become critical, you will only be able to order items that we have ready to be shipped so they can be sent as quickly as possible.
- Delivery in Australia
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Items are generally posted from Victor Harbor in South Australia. All orders of $30+ sent within Australia come with a tracking number and we'll provide you with tracking details after your order has shipped.
Orders under $30 may not come with tracking unless you opt to upgrade your shipping method. You'll be given the chance to do this during checkout.
Standard shipping within Australia usually takes between 3 to 6 business days to most locations.
Express Post delivery will be next business day if your address is within the 'guaranteed next day network' from postcode 5211 (generally Adelaide and surrounds - download a PDF to learn more). If you're not in the guaranteed area, we find Express Post often still arrives the next day in metropolitan areas around Australia. Otherwise it will be delivered as quickly as possible: usually between 1-3 business days.
Note that selecting Express Post will speed up the delivery of your order once it's posted, but it doesn't necessarily change the time it takes for us to get it packed and on its way. See above for details about our turnaround time.
Important: We strongly recommend that you use Express Post if your delivery needs to arrive by a specific date which is less than 8 business days away.
- International shipping
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Items are generally posted from the Adelaide hills in Australia and are sent to customers all over the world. If your delivery address is in the USA you can now order directly from our US online jewelry store for fast and generally free local shipping.
All international deliveries from Australia come with tracking and we'll provide you with a link to tracking details when we notify you that your order has been sent.
Shipping to developed countries outside of Australia generally takes between 4 to 12 business days, but please allow extra time if international post tends to be slow to arrive in your location and also for possible checking by customs officials in your country.
Orders are posted by Australia Post using airmail for deliveries outside of Australia.
- Express shipping
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Important: We strongly recommend you upgrade to Express Post if your delivery needs to arrive by a specific date which is less than 8 business days away.
We always get all orders out as quickly as we can, but this can take up to 1-2 business days, which is our standard turnaround time. Selecting Express Post will speed up the delivery of your order once it's posted, but it doesn't necessarily change the time it takes for us to get it packed and on its way.
Express Post delivery will be next business day if your address is within the 'guaranteed next day network' from postcode 5211 (generally Adelaide and surrounds). Download a PDF to learn more (5211 is regarded as 'SA Other').
If you're not in the guaranteed area, we find that Express Post often still arrives the next day in metropolitan areas, but otherwise it will be delivered as quickly as possible: usually within 1-3 business days.
Express shipping for international orders is not something we offer as standard as costs are very high, but please contact us to enquire.
- Where is my order?
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We always send a shipping confirmation email once an order is shipped by us. This email will contain a tracking link for almost all orders. As a starting point, click on the tracking link to see where your delivery is up to. Check your spam folder if you haven't seen the confirmation email.
Generally our shipping is very reliable and missing orders are rare. However, if something doesn't look right with the tracking or delivery is taking longer than expected (read below) then contact us so we can investigate and try to resolve the issue for you.
Important: If there is a lengthy delay in reporting a missing order to us (3 or more weeks after expected delivery) we may not be able to assist you as it will most likely be too late to investigate what happened.
Also note that Australia Post does not retain information online for tracking numbers that were first scanned over 2 months ago.
- Requests to leave parcels at an address
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Australia Post will sometimes leave parcels at a local post office for collection rather than delivering them to the street address provided.
You can request that Australia Post (or the delivery agent in your area) leave your parcel at a street address instead, including if nobody is there. We will include a note to that effect on the address label, but we cannot guarantee that Australia Post will follow the request.
Also note that if you have made a request for your parcel to be left at a delivery address which is unattended, we cannot be responsible if Australia Post tracking shows that the parcel was delivered but it has subsequently gone missing. If this does happen we can help you follow up with Australia Post for more information, so do let us know.
To be on the safe side, we recommend using businesses addresses or post office boxes for delivery of valuable parcels.
- Gift wrapping
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We now offer gift wrapping as an option in the online jewellery store - simply check the box on the shopping cart page when you continue your order to add gift wrapping. Gift wrapping is charged per item of jewellery. It is not added to small accessories such as polishing cloths or chain extenders.
Although all of our jewellery comes packaged in gift boxes, gift wrapping will add an extra special touch. At Christmas you can choose from either regular or Christmas wrapping. Your items will each be wrapped in lovely gift paper and tied with sparkly gold cord.
You can add a message to your gift recipient during checkout.
- Jewellery packaging
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Almost all of our orders are posted in sturdy mailing boxes. Small non-jewellery items such as polishing cloths, ring sizing kits or earring backs are posted in padded envelopes, unless they are purchased with jewellery products.
Each piece of jewellery comes packaged in its own lovely padded gift box. These boxes are made from 100% recycled card which is covered in matte charcoal coloured paper (also recycled). The lid of each box features our logo printed in soft pink metallic foil.
Not only do these make perfect packaging for gifts, they're a great place to store your sterling silver and gold jewellery to help keep it free from tarnish and dust.
Each jewellery gift box also includes a jewellery display card which has basic care instructions on the back, along with a link to more detailed care and cleaning information.
- Sending gifts directly
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We're more than happy to ship your order directly to your gift recipient. In fact, we often send orders in this way.
You can enter a different delivery name and address to your billing details and can indicate that this is a gift being sent directly to the recipient when you checkout. You can also opt to add gift wrapping during checkout.
When checking out you can also include text for a note to be sent along with your order. If you choose to purchase a gift card to send with the gift your note will be printed inside the card, otherwise it will be printed on a piece of paper. If you don't include a note the recipient may not know who the gift is from.
Each jewellery piece you order will come in its own lovely cotton-filled Simone Walsh Jewellery gift box. These boxes are made from recycled card which is covered in textured charcoal-coloured paper. Care instructions are also included in each gift box.
Invoices or receipts are never included with any of our orders to save on paper waste, so there is no risk of your gift recipient seeing the receipt.
- Tracking deliveries
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Both Parcel Post and Express Post in Australia come with tracking should there be any issues. International post also comes with tracking to all destinations.
Orders under $30 generally don't come with tracking unless you opt to upgrade to Parcel Post or Express Post shipping. You'll have the chance to upgrade during checkout.
After your order is sent we will email you a shipping confirmation with tracking details. If you haven't received it be sure to check your spam folder.
- Damaged, faulty or incorrect goods
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We do our very best to avoid these problems - and they are very rare - but if the items you purchased are damaged, faulty or we've made an error, please refer to the returns and exchanges page for details. We'll work with you to sort out any issues with your order as we really do want you to be happy.
- Customs and import duties
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If your order is being sent outside of Australia it's possible it may be subject to local customs and import duties.
This is beyond our control and we are not able to provide advice as to what the situation is in your country as each one is different and the rules can and do change. However, in our experience instances of customers paying duties on purchases from the jewellery shop are rare.
