Shipping Your Jewellery

Turnaround time:

Orders are generally packed and shipped within 1-2 business days. Made-to-order items may take up to 5 business days (primarily rings - see product listings for details). Turnaround time is in addition to delivery time.

Australian delivery times:

Orders are sent from South Australia. Estimated delivery times:

• SA: Parcel Post 2-4 days | Express 1-2 days
• NSW & VIC: Parcel Post 3-5 days | Express 2-3 days
• QLD, ACT & TAS: Parcel Post 3-7 days | Express 2-4 days
• WA & NT: Parcel Post 4-8 days | Express 3-5 days

Note: Timeframes are business days (Mon-Fri, excluding public holidays). Rural areas may take longer.

For specific delivery estimates, use the Australia Post calculator (from postcode 5211).

International delivery times:

Delivery timeframes vary by country. Our estimated delivery times are below. Check Australia Post's international delivery times before ordering for the most accurate estimate.

• New Zealand: Standard 2-5 days | Express 4-7 days
• USA: Standard 5-9 days | Express 3-6 days
• UK: Standard 4-7 days | Express 3-5 days
• Canada: Standard 5-9 days | Express 3-6 days
• Europe: Standard around 7-12 days | Express around 4-8 days

Note: Delivery timeframes are estimates and may vary by destination. Timeframes are business days (Mon-Fri, excluding public holidays).

Australian delivery costs:

• Standard Parcel Post is free for orders $100+
• Express Post is free for orders $300+
• Orders under $100: Parcel Post $8.50
• Orders under $300: Express Post $12.50
• Low-cost items under $40 (eg. earring backs, polishing cloths): $4 untracked shipping (upgrade available)
• Free local delivery by hand for orders $50+ in selected SA postcodes (see below)

Use the shipping calculator on the cart page or enter your address at checkout to view shipping costs before paying.

International delivery costs:

We ship to most major international destinations using Australia Post Standard or Express Airmail. International rates start around AU$22. Shipping to New Zealand starts at AU$15 and is free for orders AU$300+.

All international orders include tracking. Use the shipping calculator in the cart to confirm costs and eligibility for your country.

Note: We don't ship to every country. If no rate is available at checkout, contact us for assistance.

We ship all orders via Australia Post, which we find to be very reliable and secure for both domestic and international deliveries.

Orders are dispatched from Victor Harbor, South Australia. We hand-deliver all parcels to our local post office. Delivery methods include:

• Australia: Parcel Post & Express Post
• International: Standard Airmail & Express Airmail to major destinations
• Local delivery by hand in the Victor Harbor and Goolwa areas (see Local Delivery section for details)

We offer contact-free local delivery to customers in the Victor Harbor and Goolwa region (postcodes 5211, 5212, 5213, and 5214).

• Available for orders of $50 or more.
• Delivery typically takes 1-2 business days.
• We may deliver over weekends when possible.
• Let us know if you have a preferred drop-off location (eg. inside carport)

Please ensure there's a safe, dry spot for us to leave your parcel. If you have a preferred location, let us know during checkout. We'll confirm once your parcel has been delivered.

Note: We're not responsible for parcels that go missing after confirmed delivery to the provided address.

Shipping is very reliable, but on rare occasions delays or issues can occur, especially at busy times of year. If you're concerned about your order, follow these steps:

• Use the website chat feature (bottom right of the page) to automatically check your order status.
• Check your shipping confirmation email (including spam/junk folders): it includes a tracking link for most orders.
• Review the estimated delivery timeframes above and count business days (Mon-Fri, excluding public holidays) since dispatch.
• Allow extra time during peak seasons or unexpected events (eg. postal disruptions, extreme weather).

If your order seems delayed or the tracking has no updates after several business days, contact us and we'll investigate with Australia Post.

Important Notes:

• We'll lodge a business-level investigation with Australia Post if needed. This can take several days, especially for international orders.
• If a parcel is officially declared lost, we will refund or resend your order.
• If your parcel arrives too late, you may return it for a refund (see our Returns Page for timeframe).
• Delays reported more than 3 weeks after expected delivery may not be able to be investigated.

Unattended Addresses:

If you request delivery to an unattended address and tracking confirms it was delivered, we're not liable for loss or theft after delivery. We recommend using a PO Box, Parcel Locker, or attended address for secure delivery.

If your parcel appears to have been stolen after delivery, please report it to local police. We can assist by requesting additional info from Australia Post.

We take great care to ensure your jewellery arrives in perfect condition. However, in the rare event that an item is damaged in transit, faulty, or incorrect, we're here to help.

Please refer to our Returns & Exchanges page for the full process. In brief:

• Contact us as soon as possible after receiving your order.
• Include photos of the item and packaging (if applicable) to help us assess the issue quickly.
• We will work with you to resolve the problem with a replacement, repair, or refund where appropriate.

We're happy to send jewellery directly to your gift recipient - it's something we do often!

At checkout, simply enter the recipient's name and address as the delivery details. Tick the box to let us know it's a gift, which helps us process the order accordingly.

Packaging:

Each jewellery piece comes in its own padded gift box with care instructions inside. We never include receipts or pricing with orders, so your recipient won't see any costs.

Personal messages & gift cards:

You can include a personal message at checkout. If you purchase a gift card, your note will be printed inside the card. Otherwise, your message will be printed on a slip of paper and included with the parcel.

Tip: Be sure to include a note when you checkout — otherwise, your recipient might not know who the gift is from!

Gift wrapping:

For an extra-special touch, we offer gift wrapping on jewellery items. Simply check the gift wrap option in the cart and it will be added to the jewellery items in your cart.

• Each jewellery piece will be gift wrapped individually.
• Items are wrapped in beautiful, locally designed and printed paper, and tied with sparkly gold cord.
• Gift wrap is charged per jewellery item (it's not added to accessories like polishing cloths).

We're proud of our thoughtful, eco-friendly packaging, which is designed to keep your jewellery safe and beautiful while being kind to the environment.

Mailing & shipping materials:

• Most orders are packed in sturdy cardboard mailing boxes padded with recyclable shredded paper.
• Small non-jewellery items (eg. polishing cloths or earring backs) are posted in eco-friendly padded envelopes unless shipped with jewellery.

Jewellery gift boxes:

• Each jewellery piece arrives in its own Simone Walsh Jewellery padded gift box, made from 100% recycled paper and card.
• The gift box protects your jewellery and is perfect for storage to reduce tarnish and dust.
• Each box contains a display card with basic care instructions and a link to more detailed guidance.

Other packaging details:

• We reuse small zip-lock bags for some non-jewellery items — these were originally packaging for our components. You're welcome to reuse them again or recycle where soft plastics are accepted.
• All orders include printed information about our eco-conscious packaging and how to dispose of it responsibly.

Learn more about our ethical jewellery.

Orders sent outside of Australia may be subject to local customs fees, import duties, taxes, or tariffs. These charges are applied by the destination country and are beyond our control.

We cannot advise on what fees may apply to your order. Please check with local officials if you're unsure before placing your order.

Important:

• We are required by law to accurately declare the contents and value of shipments.
• We are unable to assist in avoiding these charges and cannot falsify customs forms.

UK orders:

We are not VAT-registered in the UK. If you are ordering from the UK, you may need to pay VAT and/or handling fees upon arrival. Please check with UK customs if you're concerned.

USA orders:

Parcels entering the USA may incur duties or tarrifs, depending on order value and classification. Any such costs are your responsibility. Please consult local authorities for guidance before ordering if you're concerned.