Want to know all about shipping of your Simone Walsh Jewellery order? You're in just the right place.
All orders from our online jewellery shop are shipped by Australia Post and are delivered to customers all over the world. Our shipping is safe and reliable.
Shipping is free within Australia, with a free upgrade to Express Post for orders of $180 or more.
All jewellery comes individually packaged in lovely gift boxes. To save resources we never include printed receipts or invoices in our deliveries, so you can safely buy jewellery to be sent directly to a gift recipient.
Learn more about shipping
To learn more, including about turnaround and delivery times, international shipping, sending gifts, packaging and more, click on the headings below to show or hide details:
Delivery costs
Within Australia:
Standard shipping is free in Australia - yay! Express Post (see below) is free for orders of $180 or over.
You can also choose to upgrade to Express Post for lower value orders. Plus you can add a small carbon offset contribution which will be donated to Carbon Neutral in Australia.
You will be given the total cost of your order including shipping after you enter your address and before you make payment.
International shipping:
We're more than happy to deliver your order internationally (outside of Australia).
Shipping costs for international jewellery orders varies depending upon your location, but starts from AU$19.90 for parcels. All international parcel deliveries now come with tracking.
For small non-jewellery items which are ordered on their own, such as polishing cloths, ring sizing kits or earring backs, shipping starts from AU$5.00, also depending on your location. These deliveries do not come with tracking.
The final shipping cost is determined by your specific location and the items ordered. Get an estimate of shipping costs to your location in our shopping cart.
You will be given the total final cost for your order including delivery before you complete checkout and make payment.
Turnaround time
We always get orders out as quickly as we can. Generally standard orders are packed and sent within 2 business days. This includes orders which are being sent by Express Post.
Made to order or altered items may take longer than this (eg. rings). If an item you are purchasing may be made to order there will be information about this clearly stated in the product listing details, along with an estimate of how much additional time you should allow. We will still aim to get these orders out as fast as we can.
If there is a delay for any other reason we will contact you.
Delivery in Australia
Items are generally posted from the Adelaide hills in South Australia.
All of our jewellery orders sent within Australia come with a tracking number and we will provide you with a link to tracking when we notify you that your order has been sent.
Standard shipping within Australia usually takes between 2 to 6 business days.
Express Post delivery will be next business day if your address is within the 'guaranteed next day network' from postcode 5241 (generally Adelaide and surrounds).
If you're not in the guaranteed area, we find Express Post often still arrives the next day in metropolitan areas around Australia. Otherwise it will be delivered as quickly as possible.
Note that selecting Express Post will speed up the delivery of your order once it's posted, but it doesn't necessarily change the time it takes for us to get it packed and on its way. See above for details about our turnaround time.
Important: We strongly recommend you use Express Post if your delivery needs to arrive by a specific date which is less than 8 business days away.
International shipping
Items are generally posted from the Adelaide hills in Australia and are sent to customers all over the world.
All international deliveries now come with tracking and we will provide you with a link to tracking details when we notify you that your order has been sent.
Shipping to developed countries outside of Australia generally takes between 4 to 12 business days, but please allow extra time if international post tends to be slow to arrive in your location and also for possible checking by customs officials in your country.
Orders are posted by Australia Post using airmail for deliveries outside of Australia.
Express shipping
For a limited time as a Christmas gift from us get FREE Express Post for orders of $50 and up. For lower value orders you can choose to upgrade to Express Post when you checkout. See our Christmas shipping information above for further information.
Important: We strongly recommend you use Express Post if your delivery needs to arrive by a specific date which is less than 8 business days away.
Note that we always get all orders out as quickly as we can, but this can take up to 2 business days, which is our standard turnaround time. Selecting Express Post will speed up the delivery of your order once it's posted, but it doesn't necessarily change the time it takes for us to get it packed and on its way.
Express Post delivery will be next business day if your address is within the 'guaranteed next day network' from postcode 5241 (generally Adelaide and surrounds).
If you're not in the guaranteed area, we find that Express Post often still arrives the next day in metropolitan areas, but otherwise it will be delivered as quickly as possible.
Outside of Australia we have not included options for international courier as these costs are generally very high (generally upwards of $90) and can vary a great deal by destination.
If you would like to find out more about the cost of an international courier, please contact us.
Jewellery packaging
Almost all of our orders are posted in sturdy mailing boxes.
Each piece of jewellery comes packaged in its own lovely padded jewellery box (see below).
These boxes are made from 100% recycled card which is covered in matte charcoal coloured paper (also recycled). The lid of each box features our logo printed in soft pink metallic foil.
Not only do these make perfect packaging for gifts, they're a great place to store your sterling silver and gold jewellery to help keep it free from tarnish and dust.
Each jewellery gift box also includes a jewellery display card which has basic care instructions on the back, along with a link to more detailed care and cleaning information.
Sending gifts directly
We're more than happy to ship your order directly to your gift recipient. We often send orders in this way.
You can enter a different delivery name and address to your billing details and can indicate that this is a gift being sent directly to the recipient when you checkout.
When checking out you can also include text for a note to be sent along with your order. If you choose to purchase a gift card to send with the gift your note will be printed inside the card, otherwise it will be printed on a piece of paper. If you don't include a note the recipient may not know who the gift is from.
Each jewellery piece your order will come in its own lovely cotton-filled jewellery box (see below). These gift boxes are made from recycled card which is covered in textured white paper. Care instructions are also included in each jewellery box.
Invoices or receipts are never included with any of our orders to save on paper waste, but this also means your gift recipient won't see these.
Tracking deliveries
Both Parcel Post and Express Post in Australia come with tracking should there be any issues. Small purchases sent in a padded envelope do not come with tracking (eg. ring sizing kits, polishing cloths or earring backs which are purchased on their own).
International post now also comes with tracking to all destinations.
When we email you to notify you that your order has shipped we will include a link to the tracking details for your delivery.
Delivery within and from Australia is reliable and it's very rare for parcels to go missing or be substantially delayed.
Missing deliveries
Generally deliveries are reliable within and from Australia and it is very rare for items to go missing in transit.
However, if your order has been posted and has not arrived after 8 business days within Australia or 14 business days outside of Australia, please contact us (note that business days are Monday to Friday in Australia) to resolve the issue.
Damaged, faulty or incorrect goods
We do our utmost to avoid these problems, but if the items you purchased are damaged, faulty or we've made an error, please refer to the returns and exchanges page for details.
Customs and import duties
If your order is being sent outside of Australia it's possible it may be subject to local customs and import duties.
This is beyond our control and we are not able to provide advice as to what the situation is in your country as each place is different and the rules can change. However, in our experience instances of customers paying duties on purchases from the jewellery shop are rare.
