Shipping Your Jewellery

Below is all you need to know about shipping for Christmas 2022. As always we recommend you shop as early as you can to ensure the items you want are in stock and that your delivery arrives in plenty of time for the big day.

If your order is going to either WA or the NT in Australia, please be sure to check the early suggested cut off dates to those locations below.

Australian orders:

Here are our suggested latest ordering dates for pre-Christmas delivery (orders should be placed by 12pm AEDT on the dates given, excluding made to order items such as rings):

• SA: Parcel Post: 19 December | Express Post: 21 December
• NSW: Parcel Post: 16 December | Express Post: 21 December
• VIC: Parcel Post: 16 December | Express Post: 21 December
• ACT: Parcel Post: 16 December | Express Post: 21 December
• QLD: Parcel Post: 16 December | Express Post: 21 December
• TAS: Parcel Post: 16 December | Express Post: 21 December
• WA: Parcel Post: 8 December | Express Post: 19 December
• NT: Parcel Post: 8 December | Express Post: 15 December

Note that made to order items, such as rings, generally require additional time to be made before being shipped. See the item listing for details.

Western Australia deliveries: Weather-related damage to infrastructure between the eastern states and WA is causing major delays to delivery of Parcel Post items. We strongly recommend you upgrade to Express Post as it will travel by air and arrive much faster. Express Post is free for orders $150+.

International orders:

It's a very good idea to order as early as you possibly can for pre-Christmas delivery outside of Australia. Visit this Australia Post guide for suggested cut off dates for specific countries. Allow an extra 1-2 days for us to process and ship your order.

To give you an idea of timings, here are our suggested order cut offs for major destinations (order by 12pm AEST latest on the dates given):

• New Zealand: Airmail: 1 December | Express Airmail: 8 December
• United Kingdom: Airmail: 1 December | Express Airmail: 8 December
• United States: Airmail: 26 November | Express Airmail: 8 December
• Canada: Airmail: 26 November | Express Airmail: 8 December

Note that made to order items, such as rings, generally require additional time to be made before being shipped. See the item listing for details.

Turnaround time:

We ship orders as quickly as we can: generally within 1-2 business days and same day if we can. Allow extra time if your item is made to order, as outlined on the product page (primarily rings). We'll let you know ASAP if there are any unexpected delays.

This turnaround time is in addition to delivery time (see below), so you should factor it in when estimating how long it will take for your order to arrive.

Australian delivery times:

Orders to Australian addresses are arriving safely.

If your state is affected by extreme weather events, you should factor in additional time. In particular Parcel Post deliveries to WA are currently slow due to railway line issues: we recommend upgrading to Express Post, which is sent by air.

We ship from South Australia and Australia Post gives the following delivery estimates for parcel deliveries to various locations (updated 19 Nov 2022):

• SA:  Parcel Post 2-3 days  |  Express Post 1-2 days
• NSW:  Parcel Post 4-6 days  |  Express Post 2-3 days
• VIC:  Parcel Post 3-4 days  |  Express Post 1-2 days
• QLD:  Parcel Post 4-6 days  |  Express Post 2-3 days
• WA:  Parcel Post 9-15 days  |  Express Post 2-4 days
• ACT:  Parcel Post 4-5 days  |  Express Post 2-3 days
• TAS:  Parcel Post 5-7 days  |  Express Post 2-3 days
• NT:  Parcel Post 5-9 days  |  Express Post 3-5 days

Important: Estimated days is business days only (Mon-Fri), excluding public holidays. For the most up to date information about delivery times click here.

Timing for specific suburbs or towns is not available. However, if delivery is to a metro area it's more likely to arrive earlier in the timeframe and if it's to a regional area it's more likely to be later.

For orders going to the Victor Harbor or Goolwa area in SA, we offer contact free local delivery. Read below for details.

If you're concerned about delivery of an order, check the 'late or missing orders' section below for assistance.

Turnaround time:

We ship orders as quickly as we can: generally within 1-2 business days and same day if we can. Allow extra time if your item is made to order, as outlined on the product page (primarily rings). We'll let you know ASAP if there are any unexpected delays.

This turnaround time is in addition to delivery time (see below).

International delivery times:

International delivery times (outside of Australia) have been erratic due to the pandemic and other issues, however, they have stabilised quite a lot. The situation is still fluid and can change, including after an order has shipped.

If you're concerned about delivery of an order, check the 'late or missing orders' section below for assistance.

Before placing an international order we strongly recommend you visit Australia Post's international delivery advice to check the most up to date information for your destination, especially as shipping is occasionally suspended to some countries.

As an overview, here is what we currently know about key destinations (updated 14 Oct 2022):

• New Zealand: Standard Airmail 7-12 days | Express Airmail 5-8 days
• USA: Standard Airmail 6-12 days | Express Airmail 4-9 days
• UK: Standard Airmail 6-12 days | Express Airmail 4-8 days
• Canada: Standard Airmail 6-12 days | Express Airmail 4-8 days
• Major European: Variable by country, but around 7-15 days by Standard Airmail, 5-12 days by Express Airmail

Important: Number of days is business days only (Mon-Fri), excluding public holidays. These are estimates from Australia Post and are subject to change.

If you decide to proceed with an international order, be aware that circumstances may change before your order arrives and tracking may be slower than usual. We'll provide whatever assistance we can and thank you for any extra patience that may be necessary.

• Standard Parcel Post shipping is free for orders $50+ - yay!
• Express Post shipping is free for orders $150+
• For orders under $50, standard Parcel Post is $9 and Express Post is $12.
• For orders below $30 there is a $3.50 base shipping cost (without tracking) or you can opt to use Parcel Post or Express Post as above.
• Free local delivery is available for orders $30+ to postcodes around Victor Harbor and Goolwa in South Australia (see details below).

Use the shipping calculator on the shopping cart page to check the shipping costs for your order. During checkout you'll be given the total cost of your order, including shipping, after you enter your address and before you make payment.

We'll deliver your order to most major countries from Australia via Standard Airmail. Express Airmail is also available for most destinations.

Shipping costs for international orders vary depending upon your location, but start from AU$18 for parcels for most countries. To New Zealand shipping starts from AU$15 and it's free for orders $150+.

All international parcel deliveries come with tracking. Check the delivery times above for current estimates of how long it will take for your international order to arrive.

To determine if we ship to your country and what the cost is, use the shipping calculator in the shopping cart. During checkout you'll be given the total cost of your order, including shipping costs, after you enter your address and before payment.

Important: We don't offer shipping to every country, although we do to most major destinations. Use the shipping calculator on the cart page to see if there is an available shipping rate for your country. Contact us if you have any questions.

All of our orders ship via Australia Post, the official Australian postal service. We find Australia Post to be generally very reliable and safe for shipping online orders.

Your order will generally ship from Victor Harbor in South Australia. Given the small size of our parcels, we take all of our orders to the post office ourselves, so we are not affected by pick up delays that have impacted some Australian businesses during the pandemic.

We use Parcel Post and Express Post for deliveries in Australia, along with Standard Airmail and Express Airmail for international deliveries. We also offer the option of contactless local delivery to postcodes around Victor Harbor and Goolwa in South Australia (see below for details).

Your shipping address:

We strongly recommend you choose a secure location to have valuable parcels delivered: either an always attended address, a post office box or similar. See the 'late or missing orders' section below for further details.

Australia Post may leave parcels at a local post office for collection rather than delivering to an unattended street address. This depends upon whether your local delivery agent believes there is somewhere safe to leave your parcel.

You can request that the delivery agent in your area leave your parcel at a street address instead, including if nobody is there. We'll include a note to that effect on the address label, but we cannot guarantee that the request will be followed.

Note that for high value orders we may opt to require a signature on delivery and this will override an 'authority to leave' request for that order.

Unattended addresses

If you choose to have an order sent to a delivery address which may be unattended, we cannot be responsible if Australia Post confirms that the parcel was delivered to the correct address but it has subsequently gone missing.

However, if this does happen we can follow up with Australia Post for more information, so please let us know and we'll do our best to assist you. If it appears your parcel may have been stolen after delivery, you should make a police report.

To be on the safe side, we highly recommend using an attended businesses address, post office box or parcel locker for delivery of valuable parcels.

Local delivery is available for postcodes in and around Victor Harbor and Goolwa in South Australia: 5211, 5212, 5213 and 5214. The minimum order value is $30.

If you choose local delivery we'll make a contactless delivery to your nominated street address. Only choose local delivery if there is a safe place for parcels to be left as we are not responsible for parcels that go missing after delivery is made. Please specify where you would like us to leave the parcel if you have a preference.

Allow 1-2 business days for us to deliver, although we will get it to you as quickly as we can (including over weekends if possible). We'll confirm with you ASAP once your delivery is at your address.

Generally shipping is reliable and missing orders are very rare, but here are the steps to take if you're concerned about your delivery:

• We always send a shipping confirmation email once an order is sent. Check your spam folder if you haven't seen the email. It will contain a tracking link for almost all orders. Click on the link to see the current status, which should give you an idea of where it's up to.
• Alternatively you can use the chat function on our website (bottom right of every page) to automatically query your order status.
• We recommend you review the delivery times above to see how long shipping to your destination is estimated to take. Count the number of business days (Mon-Fri) that have elapsed since shipping to see if it really is taking longer than expected.
• Finally, factor in any current pandemic or other issues that may be having an impact. We ask that you be a bit more patient during such times.

If something doesn't look right or delivery is definitely taking longer than expected (especially if there haven't been any scanned events in several business days), then contact us ASAP so we can investigate if needed.

To investigate we'll lodge a business level support request with Australia Post. This will generally be quicker than a personal request, but can still take several days or longer, especially if pandemic-related issues are a factor. We will work with you and Australia Post to resolve the issue as quickly as we can.

Check our returns page for full details about refunds, returns and exchanges.

Deliveries to unattended addresses:

If you choose to have your order delivered to an address which may be unattended, the delivery agent in your area will make a decision about whether there is somewhere safe to leave your order. If not they will arrange for you to collect it from a local post office.

If your parcel was left at a delivery address that was unattended, we are not responsible if Australia Post confirms that the parcel was delivered to the correct address but it has subsequently gone missing.

However, if this does happen we can follow up with Australia Post for more information, so please let us know and we'll do our best to assist you. If it appears your parcel was stolen after delivery, you should make a police report.

To be on the safe side, we highly recommend using an attended businesses address or post office box for delivery of valuable parcels.

Orders delayed in transit:

We generally can't provide a refund for orders that are in transit but which are taking longer to arrive than expected. However, we can lodge a support request with Australia Post to investigate what's going on, so please contact us if you're concerned.

We can provide a refund (or we can re-send your order) if it is declared lost by an Australia Post investigation, which make take a while to complete, especially for international orders. As above, items being lost in the post is a very rare occurrence.

If your order arrives too late you can return it to us for a refund within the timeframe given on our returns page.

Delayed reporting:

If there's a lengthy delay in reporting a missing order to us (3+ weeks after expected delivery) we may not be able to assist you as it may be too late to investigate what happened.

Be aware that Australia Post does not always retain information online for Australian tracking numbers that were first scanned over 2 months ago, but they may still be able to look up details in their systems.

We do our utmost to avoid these problems (and they are very rare), but if you believe the items you purchased were damaged during delivery, faulty or we've made an error, please refer to the returns and exchanges page for details. We'll work with you to sort out any issues with your order as we really do want you to be happy.

You can have your order sent directly to a gift recipient: we send a lot of orders this way for our customers. You can enter a different delivery name and address to your billing details and can indicate that this is a gift being sent directly to the recipient when you checkout, which helps us process the order.

Each jewellery piece comes in its own eco-friendly padded gift box. Care instructions are also included in each gift box. Invoices or receipts are never included with our orders, so there is no risk of your gift recipient seeing the receipt.

Personal notes & gift cards:

When checking out you can include text for a personal note to be sent along with your order.

If you choose to purchase a gift card then your note will be printed inside the card, otherwise it will be printed on a piece of paper. If you don't include a note the recipient may not know who the gift is from.

Gift wrapping:

We offer gift wrapping in the jewellery store. Simply check the box on the shopping cart page when you continue your order to add gift wrapping. Although all of our jewellery comes packaged in gift boxes, gift wrapping will add an extra special touch.

Gift wrapping is charged per item of jewellery. It's not added to small accessories, such as polishing cloths or chain extenders. You can choose from either regular or Christmas wrapping.

Your items will each be placed in one of our gift boxes, then wrapped in lovely locally printed gift paper and tied with sparkly gold cord.

We've worked hard to make our packaging as eco-friendly as possible, while also ensuring the jewellery you purchase will be delivered in perfect condition.

Almost all of our orders are posted in small but sturdy cardboard mailing boxes. Small non-jewellery items such as polishing cloths, ring sizing kits or earring backs are posted in eco-friendly padded envelopes, unless they are purchased with jewellery pieces.

Each piece of jewellery comes packaged in its own Simone Walsh Jewellery padded gift box, which protects it further. These boxes are made from 100% recycled card and paper. Not only do these make perfect packaging for gifts, they're a great place to store your sterling silver and gold jewellery to help keep it free from tarnish and dust.

Each jewellery gift box includes a display card which helps prevent scratching during delivery. It also helpfully has basic jewellery care instructions on the back, along with a link to more detailed care and cleaning information.

Our mailing boxes are padded internally with some shredded paper to stop the items moving around too much. This shred can be recycled or composted.

Non-jewellery items, such as earring backs, may come in small zip-lock plastic bags. These bags are already reused (they previously contained some of our components). They can be used again or recycled wherever soft plastics are accepted.

We include some printed information with all of our orders, including details about our almost entirely eco-friendly packaging and how best to dispose of it.

Learn more about our ethical and eco-friendly jewellery.

If your order is being sent outside of Australia it may be subject to local customs and import duties. This is beyond our control and we are not able to provide advice as to what the situation is in your country as each one is different and the rules can and do change. We recommend doing some research before ordering if you are concerned.

We are not able to mark orders as 'gifts' on customs forms unless we genuinely believe that your order is a gift being sent directly to a gift recipient.

UK orders:

If your order is going to the UK, Brexit has changed how customs and import duties work. We are not registered to collect VAT and we are currently uncertain as to how this will affect orders sent to the UK. You should check with UK authorities prior to ordering.