Shipping your jewellery

Want to know all about shipping of your Simone Walsh Jewellery order? You're in just the right place.

All orders from our online jewellery shop are shipped by Australia Post and are delivered to customers all over the world. Shipping is free within Australia for orders $30+, with a free upgrade to Express Post for orders of $150+.

Each piece of jewellery comes individually packaged in a lovely gift box. We never include printed receipts or invoices, so you can safely order gifts to be sent directly to a gift recipient.

Learn more about shipping

To learn more, click on the headings below to show or hide details:

Shipping costs

Within Australia:

Standard shipping is free in Australia for all orders $30 or over - yay! Express Post is free for orders of $150 or over. You can also choose to upgrade to Express Post for lower value orders, plus you can opt to add a small carbon offset contribution which will be donated to Carbon Neutral in Australia.

You'll be given the total cost of your order including any shipping costs after you enter your address and before you make payment.

Internationally:

We will deliver your order internationally from Australia. If your delivery address is in the USA you may be best off shopping from our US jewelry store as shipping will be faster and it's free for most orders.

Shipping costs for international orders from Australia vary depending upon your location, but start from AU$23.90 for parcels ($11.90 for New Zealand). All international parcel deliveries come with tracking. For small non-jewellery items which are ordered on their own, such as polishing cloths, ring sizing kits or earring backs, shipping starts from AU$5.00, also depending on your location. These small items do not come with tracking.

Final shipping costs are determined by your specific location. Get an estimate of shipping costs in our shopping cart before starting checkout. You'll be given the final cost for your order including delivery and any discounts before you complete checkout and make payment.

Turnaround time

We always get orders out as quickly as we can: often they are sent the same business day. However, our turnaround time for standard orders is up to 1-2 business days in addition to delivery time, including orders which are being sent by Express Post. You should factor in this turnaround time when you place your order.

Made to order items may take longer (eg. rings). If an item you are purchasing may be made to order there will be information about this clearly stated in the product listing details, along with an estimate of how much additional time you should allow.  We will still aim to get these orders out as fast as we can.

If there is a delay for any reason we will contact you.

Delivery in Australia

Items are generally posted from the Adelaide hills in South Australia. All orders of $30+ sent within Australia come with a tracking number and we'll provide you with a tracking link when we notify you that your order has been sent. Orders under $30 may not come with tracking unless you opt to upgrade your shipping method. You'll be given the chance to do this during checkout.

Standard shipping within Australia usually takes between 3 to 6 business days.

Express Post delivery will be next business day if your address is within the 'guaranteed next day network' from postcode 5241 (generally Adelaide and surrounds - download a PDF to learn more). If you're not in the guaranteed area, we find Express Post often still arrives the next day in metropolitan areas around Australia. Otherwise it will be delivered as quickly as possible: usually between 1-3 business days.

Note that selecting Express Post will speed up the delivery of your order once it's posted, but it doesn't necessarily change the time it takes for us to get it packed and on its way. See above for details about our turnaround time.

Important: We strongly recommend that you use Express Post if your delivery needs to arrive by a specific date which is less than 8 business days away, otherwise your order may not arrive in time.

International shipping

Items are generally posted from the Adelaide hills in Australia and are sent to customers all over the world. If your delivery address is in the USA you can now order directly from our US online jewelry store for fast and generally free local shipping.

All international deliveries from Australia come with tracking and we'll provide you with a link to tracking details when we notify you that your order has been sent.

Shipping to developed countries outside of Australia generally takes between 4 to 12 business days, but please allow extra time if international post tends to be slow to arrive in your location and also for possible checking by customs officials in your country.

Orders are posted by Australia Post using airmail for deliveries outside of Australia.

Express shipping

Important: We strongly recommend you upgrade to Express Post if your delivery needs to arrive by a specific date which is less than 8 business days away.

We always get all orders out as quickly as we can, but this can take up to 1-2 business days, which is our standard turnaround time. Selecting Express Post will speed up the delivery of your order once it's posted, but it doesn't necessarily change the time it takes for us to get it packed and on its way.

Express Post delivery will be next business day if your address is within the 'guaranteed next day network' from postcode 5241 (generally Adelaide and surrounds). Download a PDF to learn more (5241 is regarded as 'SA Other').

If you're not in the guaranteed area, we find that Express Post often still arrives the next day in metropolitan areas, but otherwise it will be delivered as quickly as possible: usually within 1-3 business days.

Express shipping for international orders is not something we offer as standard as costs are very high, but please contact us to enquire.

Where's my order?

We always send a shipping confirmation email once an order is shipped by us. This email will contain a tracking link for almost all orders. As a starting point, click on the tracking link to see where your delivery is up to. Check your spam folder if you haven't seen the confirmation email.

If something doesn't look right with the tracking or the delivery is taking longer than expected (read below) then contact us as soon as possible.

If there is a lengthy delay in reporting a missing parcel to us (3 or more weeks after expected delivery) then we may not be able to assist you as it will most likely be too late to investigate what happened.

Turnaround time:

We always ship orders as quickly as possible - and often on the same business day - but you should allow up to 1-2 business days turnaround time in addition to delivery time (up to 5 business days if your item is made to order as outlined in the product description -  eg. rings).

When working out when your delivery should arrive, don't forget to add in the turnaround time.

Also be aware that you may need to collect your parcel from your local post office and we have no control over this.

Parcel Post orders:

If you selected Parcel Post shipping within Australia when ordering (the standard shipping method for most orders), allow between 3-6 business days for it to arrive after it is sent by us.

Be aware that you may need to collect your parcel from your local post office and we have no control over this.

Express Post orders:

If you selected Express Post shipping, delivery will be as soon as possible from when it is sent by us.

Note that next business day delivery for Express Post is only guaranteed by Australia Post if you are within the 'next day delivery network' from postcode 5241 in South Australia - download a PDF to look at estimates (note that 5241 is 'SA Other').

We find Express Post delivery to most metropolitan areas is still the next business day, but you should allow up to 1-3 additional days, especially if your delivery address is in a rural area.

Orders missing after delivery:

Although this is an extremely rare occurrence, Simone Walsh Jewellery cannot be responsible for orders which go missing after delivery to the address you provided us with when you ordered.

If the official tracking information shows that your parcel has been delivered but you haven't received it, then you will need to contact the delivery organisation (ie. Australia Post) to have the matter investigated. But please do also let us know so we can do our best to help you in this situation.

If the delivery was sent to your home or business we recommend you talk to neighbours and others you share the space with in case someone else picked it up. For added peace of mind we recommend you use a secure delivery address for online orders.

International orders:

If you selected shipping outside of Australia when ordering, allow between 3-10 business days for the delivery to arrive after it is sent by us. You should also allow an additional couple of days in case there are any checking processes required by customs in the delivery country (this is rare in our experience).

Large Letter Post orders:

If you selected Large Letter Post shipping within Australia when ordering, allow between 2-6 business days for it to arrive after it is sent by us. Note that this shipping option is only available for orders less than $30 and these deliveries may not come with tracking.

Jewellery packaging

Almost all of our orders are posted in sturdy mailing boxes. Small non-jewellery items such as polishing cloths, ring sizing kits or earring backs are posted in padded envelopes, unless they are purchased with jewellery products.

Each piece of jewellery comes packaged in its own lovely padded gift box. These boxes are made from 100% recycled card which is covered in matte charcoal coloured paper (also recycled). The lid of each box features our logo printed in soft pink metallic foil.

Not only do these make perfect packaging for gifts, they're a great place to store your sterling silver and gold jewellery to help keep it free from tarnish and dust.

Each jewellery gift box also includes a jewellery display card which has basic care instructions on the back, along with a link to more detailed care and cleaning information.

Sending gifts directly

We're more than happy to ship your order directly to your gift recipient. We often send orders in this way. You can enter a different delivery name and address to your billing details and can indicate that this is a gift being sent directly to the recipient when you checkout.

When checking out you can also include text for a note to be sent along with your order. If you choose to purchase a gift card to send with the gift your note will be printed inside the card, otherwise it will be printed on a piece of paper. If you don't include a note the recipient may not know who the gift is from.

Each jewellery piece you order will come in its own lovely cotton-filled Simone Walsh Jewellery gift box. These boxes are made from recycled card which is covered in textured charcoal-coloured paper. Care instructions are also included in each gift box.

Invoices or receipts are never included with any of our orders to save on paper waste, so there is no risk of your gift recipient seeing the receipt.

Tracking deliveries

Both Parcel Post and Express Post in Australia come with tracking should there be any issues. International post also comes with tracking to all destinations.

Orders under $30 generally don't come with tracking unless you opt to upgrade to Parcel Post or Express Post shipping. You'll have the chance to upgrade during checkout.

When we email you to notify you that your order has shipped we will include a link to any tracking details for your delivery. Delivery within and from Australia is reliable and it's very rare for parcels to go missing or be substantially delayed.

Missing deliveries

Generally deliveries are reliable within and from Australia and it is very rare for items to go missing in transit.

However, if your order has been posted and has not arrived after 8 business days within Australia or 14 business days outside of Australia, please contact us (note that business days are Monday to Friday in Australia) to resolve the issue.

Damaged, faulty or incorrect goods

We do our very best to avoid these problems - and they are very rare - but if the items you purchased are damaged, faulty or we've made an error, please refer to the returns and exchanges page for details. We'll work with you to sort out any issues with your order as we really do want you to be happy.

Customs and import duties

If your order is being sent outside of Australia it's possible it may be subject to local customs and import duties.

This is beyond our control and we are not able to provide advice as to what the situation is in your country as each one is different and the rules can and do change. However, in our experience instances of customers paying duties on purchases from the jewellery shop are rare.