As a small business, we can get a bit swamped with queries. To save time please check the FAQ below before emailing as we may well have answered your question.
Otherwise, use the form below to contact us.
Read our FAQ:
Click on each question to show or hide the answer.
- Where's my order?
We always send a shipping confirmation email once an order is shipped by us. This contains a tracking link for almost all orders. As a starting point, click on the tracking link to see where your delivery is up to. Check your spam folder if you haven't received the confirmation email.
If something doesn't look right with the tracking or the delivery is taking longer than expected then use the form below to contact us.
Be sure to read our full shipping information for details about our order turnaround times and estimated delivery times based on your order, location and chosen shipping method before contacting us.
Note that you may need to collect your order from your local post office, so it pays to check with them if your delivery is delayed.
- Will you make a custom jewellery design?
Sorry, we're not currently undertaking any bespoke or custom design work.
- Can you make an existing jewellery design in gold or white gold?
Sorry, we are not currently undertaking any custom or bespoke work, including re-creating our designs in other metals.
- Will you donate jewellery for a good cause?
As a small family run design business we're not in a position to do this, especially given the number of requests we receive. Instead Simone donates to charities she supports on a private basis, including occasionally donating jewellery to a cause she has a direct personal connection with.
- Do you deliver internationally?
Yes, we sure do. We're based in Australia, but orders are delivered to customers all over the world. You can make your jewellery purchase in the shop for delivery to any country. Learn more about shipping from the shop.
If you're in the USA you can shop directly through our US online jewelry store for fast and free local shipping. Yay!
- Can you tell me about shipping and returns of orders?
- What payment methods do you accept?
We accept payment by major debit and credit cards. We also accept payment by: Paypal, Afterpay, Apple Pay, Google Pay and Shopify Pay. Check the logos at the bottom of every page on our site to see all available payment methods.
All payments are processed securely and we are never in possession of your credit card details. Learn more about ordering, payment and security for our online jewellery shop.
- Can you engrave a piece of jewellery?
Unfortunately no. Hand engraving is a highly specialised skill. We suggest you look for a local master engraver (perhaps at a manufacturing jewellery outlet) who could do the engraving for you once you have received your jewellery.
- Can you change the type of chain?
Sorry, we are not currently undertaking any custom work, including changing the types of chain we use.
- Would you sell jewellery in my shop?
Simone Walsh Jewellery sells through a very limited number of 'bricks and mortar' retail outlets primarily in Australia, but we would love to know more about your shop.
Note that we generally do not undertake consignment arrangements with retail outlets.
To tell us more about your business, please use the form below.
- Can I come to your studio to buy your jewellery?
We currently only sell directly to customers via our online shop and through occasional major design markets.
Studio visits aren't possible as we're not set up for having customers come to our workshop premises and in particular our insurance policy forbids it.
However, all of our Australian designed jewellery comes with a money back happiness guarantee, so if you purchase a piece and it's not the right thing, you can easily return it for a refund.
- Can I use your images in my blog or media article?
Under the license, our image/s should never be made into derivative works or used for direct commercial gain without permission being obtained first. Read more.
We'd love to know the details of any article Simone Walsh Jewellery appears in and would be grateful if you'd send us the details using the form below.
Finally, if you're interested in a press kit or high resolution images, please visit the media page. Please contact us if the images aren't suitable or if you'd like further information.
- Can you help me with a school project?
Unfortunately we don't have time to assist individuals with with student projects, especially given the large number of requests we receive.
However, you can find a lot of information about Simone and her business on the 'about' page and in our downloadable media information. If you do your research across the site you should find the information you need.