As a small business, we can get a bit swamped with queries. To save time please check the FAQ below. You can also use the 'chat with us' button at the bottom of every page to get instant answers to many questions.
Otherwise, use the form below or our chat function to contact us and we'll get back to you as soon as we can.
Read our FAQ:
Use the 'chat with us' button on the bottom of every page to instantly see where your order is up to. Click on the button and then the 'track your order' link to get started.
Otherwise, we always send a shipping confirmation email after an order is shipped. This email contains a tracking link for almost all orders. As a starting point, click on the link to see where your delivery is up to. Check your spam folder if you haven't seen the confirmation email.
Be sure to read our full shipping information for details about our order turnaround times and estimated delivery times based on your order, location and chosen shipping method before contacting us.
If something doesn't look right with tracking or delivery is taking longer than expected then use the form below or the 'chat with us' button to contact us.
We don't undertake any bespoke or custom design work. This includes engraving (we recommend you talk to a local manufacturing jeweller about engraving one of our designs for you).
If your change to an existing design is a simple one we may be able to assist you. Simple changes may include a change to necklace length, swapping a gemstone or chain for another type we already stock, etc.. Use the contact form below or our chat function to ask.
As a small family-run business we're not in a position to do this, especially given the number of requests we receive.
We accept payment by major debit and credit cards. We also accept payment by: Paypal, Afterpay (in Australia only), Apple Pay, Google Pay and Shop Pay. Check the logos at the bottom of every page on our site to see all available payment methods.
All payments are processed securely and we are never in possession of your credit card details. Learn more about ordering, payment and security for our online jewellery shop.
Simone Walsh Jewellery only sells through a very limited number of 'bricks and mortar' retail outlets in Australia. We are also currently undertaking a review of our wholesale business and have not been taking on new retailers recently. However, feel free to use the contact form below to tell us more about your shop.
Note that we do not undertake new consignment arrangements with retail outlets.
We only sell directly to customers via our online shop and through very occasional major design markets.
Workshop visits aren't possible as we're not set up for having customers come to our premises and our insurance policy forbids it.
However, all of our Australian designed jewellery comes with a money back happiness guarantee, so if you purchase a piece and it's not the right thing, you can easily return it for a refund.
Under the license, our image/s should never be made into derivative works or used for direct commercial gain without permission being obtained first. Read more.
You cannot publish our other copyrighted material (including our written content) without permission from us.
We'd love to know the details of any article Simone Walsh Jewellery appears in and would be grateful if you'd send us the details using the form below.
We don't ever do business with any companies or individuals who send us spam / unsolicited messages. Using our customer facing contact methods to try to sell to us will result in your business being blacklisted.
No, we don't do this.