Contact Us

You can use the 'chat with us' button on the bottom of every page to automatically track where your order is up to. Click on the button and then the 'track your order' link to get started.

Otherwise, we always send a shipping confirmation email once an order is shipped by us. This email contains a tracking link for almost all orders. As a starting point, click on the link to see where your delivery is up to. Check your spam folder if you haven't seen the confirmation email.

Be sure to read our full shipping information for details about our order turnaround times and estimated delivery times based on your order, location and chosen shipping method before contacting us.

If something doesn't look right with tracking or the delivery is taking longer than expected then use the form below or the 'chat with us' button to contact us.

Sorry, we're not currently undertaking any bespoke or custom design work.

Generally no, as we're not currently undertaking any bespoke or custom design work. This includes doing engraving: we recommend you talk to a local manufacturing jeweller to have a piece engraved after you receive it.

If your change is a simple one we may be able to assist you, but there is no guarantee. Simple changes may include a change to necklace length, swapping a gemstone or chain for another type we already stock, etc..

As a small family run business we're not in a position to do this, especially given the number of requests we receive.

Yes, we ship to most major countries. We're based in Australia, but orders are delivered to customers around the world. You can make your jewellery purchase in the shop for delivery to any country. Learn more about shipping internationally.

You can find the answers to delivery questions on the shipping page. You can also visit our refunds and exchanges page.

We accept payment by major debit and credit cards. We also accept payment by: Paypal, Afterpay, Apple Pay, Google Pay and Shop Pay. Check the logos at the bottom of every page on our site to see all available payment methods.

All payments are processed securely and we are never in possession of your credit card details. Learn more about ordering, payment and security for our online jewellery shop.

Simone Walsh Jewellery sells through a very limited number of 'bricks and mortar' retail outlets primarily in Australia. We are also currently undertaking a review of our wholesale business. However, we would love to know more about your shop.

Note that we generally do not undertake consignment arrangements with retail outlets.

To tell us more about your business, please use the form below.

We currently only sell directly to customers via our online shop and through very occasional major design markets.

Workshop visits aren't possible as we're not set up for having customers come to our workshop premises and in particular our insurance policy forbids it.

However, all of our Australian designed jewellery comes with a money back happiness guarantee, so if you purchase a piece and it's not the right thing, you can easily return it for a refund.

If Simone is doing any upcoming design markets we'll let people know via the mailing list and Facebook.

Yes. Photographs of Simone's jewellery are covered by a Creative Commons License. You can use images of our jewellery as long as you provide attribution and a link back to simonewalsh.com.

Under the license, our image/s should never be made into derivative works or used for direct commercial gain without permission being obtained first. Read more.

You cannot publish our other copyrighted material (including our written content) without permission from us.

We'd love to know the details of any article Simone Walsh Jewellery appears in and would be grateful if you'd send us the details using the form below.

Unfortunately we don't have time to assist individuals with with student projects, especially given the large number of requests we receive.

However, you can find a lot of information about Simone and her business on the 'about' page and in our downloadable media information. If you do your research across the site you should find the information you need.

We don't do business with any companies or individuals who send us spam / unsolicited messages.

No, we don't do this.