Wondering about how things are working for us at Simone Walsh Jewellery during the Covid-19 pandemic? Here's the rundown.
(TLDR: orders are being packed and posted as normal, but there are delivery delays in Australia and international shipping is problematic. We're taking extra precautions to help keep you safe and we truly, madly and deeply appreciate your support)
How we're working
Simone Walsh Jewellery orders are finished and packed in our small office and workshop in the Fleurieu Peninsula, outside Adelaide in South Australia.
We're a small team and we practice social distancing both personally and professionally. Our working and packing areas are kept clean and we're taking extra precautions as we're working on finishing and packing orders.
We have plenty of stock and packaging materials on hand and we're packing and shipping orders just as quickly as we normally do.
To be extra cautious, when your order arrives we suggest that you remove the outer satchel, dispose of it and wash your hands.
Deliveries in Australia are arriving safely, however, your order is likely to take some extra days to arrive and tracking may be infrequently updated. In particular there may be significant delays to Western Australia by Parcel Post, but Express Post is arriving there within a couple of business days.
Note that Express Post is still the fastest postal method in Australia and we recommend you upgrade during checkout if needed.
Please read our shipping page for specific details about Covid-19 delays in Australia. We'll do our best to keep our shipping page updated with current information.
International deliveries (outside of Australia) are more risky at this point. Every country has different restrictions in place and all are affected by very limited international flights and varying degrees of lockdown.
Before placing an international order please read Australia Post's international delivery advice for the current crisis, which covers many countries and is regularly updated. You should also check our shipping page for further details.
If you decide to proceed with an international order, be aware that circumstances may change before your order arrives and tracking may be difficult. We'll do our best to assist with tracking down any substantially delayed or missing international orders, but placing an international order is currently at your own risk. Before we send an international order we will contact you to double-check that you understand the current situation.
Important: While our Australian online store is operating as normal, we've made the difficult decision to put our USA online store into hibernation given current issues with shipping to the US at the moment. Read more.
We need your support!
More than ever, we truly, madly and deeply appreciate your support: whether by shopping with us or sharing what we do with others.
The coming months will be a tough time for little businesses like ours, even though we're in the fortunate position of being a long established online business. With your support, small businesses have some hope of making it to the other side of this crisis and still being around when life goes back to normal.
If you're planning to send gifts to friends and family because it's difficult to see them in person: we can certainly help with that, so please keep us in mind.
We offer gift cards or notes, gift wrapping and we're more than happy to send gifts directly to your gift recipients. We also have gift vouchers available, which are a great way to give the gift of choice.
Survive in style
Simone recently wrote up a list of ideas for how to survive social distancing and/or isolation in style and good humour. We hope you get some good ideas from it.
From our family to yours: we wish you all the very best.
Stay safe, stay well and wash your hands!