Wondering about how things are working for us at Simone Walsh Jewellery during the Covid-19 pandemic? Here's the rundown.
(TLDR: orders are being sent as normal, but there are some delivery delays in Australia and international shipping is problematic. We're happy to send gifts for you. We're taking extra precautions in how we work. And we truly, madly and deeply appreciate your support!)
How we're working
Simone Walsh Jewellery orders are finished and packed in our small office and workshop in the Fleurieu Peninsula, outside Adelaide in South Australia.
We're a very small team. Our working and packing areas are kept clean and we're taking extra precautions as we're working on finishing and packing orders.
We have plenty of stock and packaging materials on hand and we're packing and shipping orders just as quickly as we normally do.
Deliveries in Australia are arriving safely, however, your order may take a few extra days to arrive and tracking may be less frequently updated. In particular there may be more significant delays to WA at the ACT by Parcel Post, but Express Post is arriving to capital cities in both places within a couple of business days.
Note that Express Post is still the fastest postal method in Australia and we recommend you upgrade during checkout if needed.
Please read our shipping page for specific details about Covid-19 delays in Australia. We'll do our best to keep our shipping page updated with current information.
International deliveries (outside of Australia) are more problematic at this point. Every country has different restrictions in place and all are affected by limited international flights and varying degrees of lockdown. Delivery to a small number of destinations may be entirely suspended.
Before placing an international order please read Australia Post's international delivery advice for the current crisis, which covers many countries and is regularly updated: be sure to search the page for the name of your country. You should also check our shipping page for up to date details regarding shipping to major international destinations.
If you proceed with an international order, be aware that circumstances may change before your order arrives and tracking may be difficult. We'll do our best to assist with any substantially delayed or missing international orders, but placing an international order is currently at your own risk. Before we send an international order we'll contact you to double-check that you understand the current situation.
Important: While our Australian online store is operating as normal, we've made the difficult decision to put our USA online store into hibernation given current issues with shipping to the US at the moment. Read more.
If you'd like to have gifts sent directly to friends and family because it's difficult to see them in person, we're more than happy to help you with that. In fact, we send a lot of orders this way.
You can opt to include a gift card with a personal note (or just a note which we'll print for you) and even gift wrapping. We'll send orders directly to your gift recipient: receipts are never included and each piece of jewellery will come in a Simone Walsh gift box.
We also have gift vouchers available, which are a great way to give the gift of choice.
We appreciate your support!
More than ever, we truly, madly and deeply appreciate your support: whether by shopping with us or sharing what we do with others.
This is a tough time for little businesses like ours, even though we're in the fortunate position of being a long established online business. With your support, small businesses have hope of making it to the other side of this crisis and still being around when life goes back to normal.
Survive in style
Simone recently wrote up a list of ideas for how to survive social distancing and/or isolation in style and good humour. We hope you get some good ideas from it.
From our family to yours: we wish you all the very best.
Stay safe, stay well and wash your hands!